MSP Airport Parking Office: Hours, Contact & Help 2026

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The MSP airport parking office is the Metropolitan Airports Commission (MAC) Landside Operations office that handles parking inquiries, billing disputes, towing resolution, and administrative support for all on-airport parking at Minneapolis-Saint Paul International Airport. The physical office is located at 4300 Glumack Drive, Suite 3129-B, on the airfield campus between Terminal 1 and Terminal 2. It serves both the public and airport employees — but most travelers contact it by phone or email rather than visiting in person.

• Phone: 612-725-4681 — available 24 hours for urgent parking issues
• Email: parking@mspmac.org — best for billing disputes and receipt requests
• Office hours: Monday–Friday, 8 AM–4 PM (limited weekend and holiday support)
• Physical address: 4300 Glumack Drive, Suite 3129-B, Minneapolis, MN 55450
• Towing contact: Mark's Towing at 651-454-1533 (for impounded vehicles)
• On-airport parking capacity: approximately 26,000 spaces across both terminals

Most parking problems at MSP — lost tickets, overcharges, damaged vehicles — can be resolved without an in-person visit. But knowing who to call, what to email, and when to show up in person saves significant time. This guide covers every contact channel, what each one handles, and exactly what to do in common problem scenarios.

Before diving into office details: if you haven't booked your MSP parking yet, compare MSP parking options from $9.95/day on Triply — off-site lots with free shuttles can save you up to 67% versus on-airport daily ramp rates of $30/day.

Where Is the MSP Airport Parking Office Located?

The MAC Landside Operations office sits at 4300 Glumack Drive, Suite 3129-B on the MSP airport campus. Glumack Drive runs along the south side of the airfield, accessible from Post Road — the road that connects Terminal 1 (Lindbergh) and Terminal 2 (Humphrey).

Most drivers approach via Interstate 494 on the south side of the airport or MN-5 on the north side. From I-494, take the airport exit toward Post Road, then follow signs for the administrative campus. Suite 3129-B is on the third floor of the main MAC building. The office is not inside either terminal — it is a separate administrative facility.

If you are driving from downtown Minneapolis (about 10 miles north), use I-35W south to MN-5 west, then follow airport signage to Post Road. From Saint Paul (about 8 miles east), take I-494 west to the airport exits. Do not follow signs for Terminal 1 or Terminal 2 — look for administrative campus signage instead. You can also check real-time traffic on Waze before leaving, especially during weekday rush hours when airport-area roads can slow significantly.

Parking for office visitors is available in the public ramps near Terminal 1. The Green and Gold Ramps are the closest on-airport structures. Short visits to the office will typically cost only the hourly rate — $5 for the first hour, then $3 per additional hour, per MAC's official rate schedule (verified June 2026).

What Are the MSP Parking Office Hours and Contact Options?

The MAC Landside Operations office is open Monday through Friday, 8 AM to 4 PM. The office is closed on weekends and most federal holidays, though the 24-hour phone line remains available for urgent issues outside business hours.

After hours, the 24-hour phone line connects to Landside Operations staff who can assist with active emergencies — a gate that won't open, a vehicle that appears towed, or a safety concern in a ramp. They cannot process refunds or billing adjustments after hours. Those require a follow-up call or email during business hours.

Email response times are not officially published, but based on traveler reports, expect a reply within 1–3 business days for standard inquiries. For faster resolution, call during office hours and have your parking ticket number, license plate, and entry/exit timestamps ready.

What Issues Can the MSP Parking Office Help You Resolve?

The MSP parking office handles a wider range of issues than most travelers expect. Many people assume it only deals with payment problems — but Landside Operations manages the entire on-airport parking system for MSP's roughly 26,000 parking spaces.

Here is a full breakdown of what the office handles:

• Lost parking tickets — If you lose your ticket, the office can look up your entry time by license plate and calculate your fee. A lost ticket fee may apply.
• Billing overcharges — If you were charged more than the published daily maximum ($30 for Terminal 1 ramps, $19 for Quick Ride Ramp, $21 for Value Parking), the office can review and issue a credit.
• Receipt and invoice requests — The office can issue official parking receipts for business travelers who need expense documentation after the fact.
• Towing inquiries — If your vehicle was towed, the office can confirm which tow company was used and where your vehicle was taken.
• Vehicle damage reports — If your car was damaged in a MAC-operated ramp, Landside Operations is the first point of contact for filing an incident report.
• ZipPass account issues — ZipPass is MSP's frequent-parker pass program. The office handles enrollment, account problems, and billing corrections.
• Parking permit applications — Airport employees and frequent contractors apply for permits through this office.
• Accessibility accommodations — ADA-accessible spaces are available in all ramps at both terminals. The office can assist with specific accommodation requests.

For general rate information and pre-booking, the MSP airport parking page handles most needs without requiring any contact with the office. Save the phone number and email for situations that the website cannot resolve.

How Do You Contact MSP Parking by Phone, Email, or In Person?

The right contact method depends on your specific situation. Using the wrong channel wastes time — here is how to choose.

Call 612-725-4681 when:

• You are stuck at a parking gate that will not open
• Your vehicle appears to have been towed and you need immediate information
• You have an urgent billing error and are still on airport property
• You need after-hours support (the line is staffed 24/7)

Email parking@mspmac.org when:

• You need a parking receipt or invoice for a past visit
• You want to dispute a charge after you have left the airport
• You have a non-urgent question about ZipPass or permit eligibility
• You want a written record of your inquiry and their response

Visit 4300 Glumack Drive, Suite 3129-B in person when:

• Your dispute is complex and requires documentation review
• You are applying for a parking permit as an employee or contractor
• Phone and email have not resolved your issue after multiple attempts

In-person visits are not appointment-required based on available information — but calling ahead to confirm availability is strongly recommended. The office serves airport personnel in addition to the public, so walk-in wait times during peak business hours can vary. Note: the employee parking contact line (612-726-5578) is separate from the public parking line (612-725-4681). General travelers should use 612-725-4681.

What Should You Do If Your Car Was Towed at MSP Airport?

If your vehicle is missing from an MSP parking ramp, call the Landside Operations line at 612-725-4681 first. They can confirm whether your vehicle was towed by MAC-authorized staff and provide the tow company's details.

MSP's authorized tow operator is Mark's Towing, reachable at 651-454-1533. Vehicles are typically towed for parking in restricted zones, expired payment, or blocking emergency access. Mark's Towing will tell you where your vehicle is held and what fees apply to release it.

Follow these steps if you believe your car was towed:

1. Confirm the tow by calling Landside Operations at 612-725-4681 — your car may have been relocated within the ramp, not towed off-site.
2. Get the impound location and tow company contact from the operator.
3. Call Mark's Towing at 651-454-1533 to confirm your vehicle is there and ask about release fees.
4. Bring your driver's license, vehicle registration, and payment to retrieve the car.
5. If you believe the tow was wrongful, request a written tow receipt and contact the MAC Landside office during business hours to file a dispute.

Towing from MSP airport ramps is relatively rare but does happen — most commonly in the drop-off lanes and restricted zones near Terminal 1's upper east roadway, where valet parking operates near Door 2. Stay in designated parking areas to avoid this situation entirely.

How Do You Dispute a Parking Charge or Request a Refund at MSP?

Disputing a charge at MSP parking starts with gathering your documentation. The office needs specific information to process any refund or adjustment.

Collect these items before you contact the office:

• Your parking ticket or receipt (paper or digital)
• Entry and exit date/time (check your credit card statement if you lost the ticket)
• Your license plate number
• The amount charged versus the amount you believe is correct
• Any photos or screenshots supporting your claim

Email parking@mspmac.org with this information and a clear description of the discrepancy. For example: if you parked for 4 hours and were charged $30 (the daily maximum) instead of the hourly rate of $5 + $9 ($14 total), document exactly what happened. Refund processing times are not officially published — based on traveler experience, allow up to 5–10 business days for credits to appear.

The published MAC rate caps are clear: Terminal 1 daily ramps max out at $30/day, the Quick Ride Ramp at $19/day, and Value Parking (Terminal 2) at $21/day (verified June 2026, per MSP's official parking page). If you were charged more than these caps, you have a strong basis for a refund request.

If you are planning a multi-day trip and want to avoid billing surprises entirely, pre-booking through a comparison platform locks in your rate before arrival. See our guide to MSP airport parking coupons and discount codes for ways to reduce your rate before you park.

How Does MSP Parking Office Support Compare to Online Self-Service?

MSP's online self-service handles the majority of what travelers need — and it is available 24 hours a day. The parking office fills the gap for situations the website cannot resolve.

For most travelers, the office only comes into play when something goes wrong. Pre-booking your parking eliminates several of these pain points entirely — you have a confirmed rate, a reservation number, and a paper trail. Off-site lots like EZ Air Park ($12.95/day) and Shepard Road Airport Parking ($14.50/day) also have their own customer service contacts separate from the MAC office, so billing issues there go directly to the lot operator.

If you are considering off-site parking as a way to reduce costs and simplify the process, our full breakdown of MSP airport parking off-site options and rates covers all six verified lots with current prices, shuttle frequencies, and what to do if something goes wrong at a private lot.

MSP is in the middle of a $1.9 billion capital improvement program (2026–2028), with $501 million allocated in 2026 alone. The Terminal 2 North Expansion is active, though the terminal remains fully operational. No parking closures are expected in 2026 — but construction-related traffic near Post Road may affect travel times to the administrative building. Allow extra time if visiting the office in person during peak construction periods.

For long-term parking questions specifically — including whether to use the Quick Ride Ramp, Value Parking, or an off-site lot for a week-long trip — the MSP long-term parking rates guide breaks down the true cost of each option over 7 days.

Ready to skip the parking office entirely? Book your MSP airport parking in advance on Triply — compare verified lots from $9.95/day, lock in your rate, and arrive knowing exactly what you'll pay. Pre-booking means no lost tickets, no billing surprises, and no reason to call Glumack Drive.