Question 1

How do I make a reservation?

Accepted Answer

Simply enter your airport, travel dates, and times on our homepage or search page. Browse available parking options, select your preferred lot, and complete the checkout process. You'll receive a confirmation email with all the details you need.

Question 2

Can I modify my reservation?

Accepted Answer

Yes, you can modify your reservation up to 24 hours before your scheduled check-in time. Log into your account, go to My Reservations, and select the booking you want to modify. Changes may affect pricing based on availability.

Question 3

How do I cancel my reservation?

Accepted Answer

To cancel, log into your account and go to My Reservations. Select the booking you want to cancel and click 'Cancel Reservation'. Cancellations made more than 24 hours before check-in receive a full refund. Cancellations within 24 hours may be subject to a cancellation fee.

Question 4

What if I need to extend my parking?

Accepted Answer

If you need to extend your parking, contact the parking facility directly using the phone number on your confirmation. Extensions are subject to availability and will be charged at the daily rate.

Question 5

Do I need to print my confirmation?

Accepted Answer

No, you don't need to print anything. Simply show your confirmation email or the QR code from your booking on your phone when you arrive at the parking facility.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay and Google Pay for a seamless checkout experience.

Question 7

When will I be charged?

Accepted Answer

Your card is charged at the time of booking. The amount includes all taxes and fees with no hidden charges. Some facilities may place a hold for incidentals which is released after your stay.

Question 8

Are there any hidden fees?

Accepted Answer

No, the price you see is the price you pay. All taxes, fees, and charges are included in the total shown at checkout. We believe in transparent pricing.

Question 9

How do promo codes work?

Accepted Answer

Enter your promo code during checkout in the designated field. Valid codes will automatically apply the discount to your total. Promo codes cannot be combined and have specific terms and expiration dates.

Question 10

What is your refund policy?

Accepted Answer

Cancellations made more than 24 hours before your check-in time receive a full refund. Cancellations within 24 hours may incur a fee. Refunds are processed within 5-7 business days to your original payment method.

Question 11

How do I find the parking facility?

Accepted Answer

Your confirmation email includes the facility address and a link to get directions via Google Maps. Most facilities also have clear signage near the airport. You can also access directions from your booking confirmation page.

Question 12

What do I do when I arrive?

Accepted Answer

When you arrive, show your confirmation QR code or email to the attendant. They'll verify your reservation and direct you to park your vehicle. Some facilities have self-service kiosks where you can scan your QR code.

Question 13

How does the shuttle service work?

Accepted Answer

Most of our partner facilities offer free shuttle service to and from the airport terminal. Shuttles typically run every 10-15 minutes. Check your specific facility's details for shuttle schedule and pickup locations.

Question 14

What if I arrive earlier or later than my reservation?

Accepted Answer

Most facilities accommodate early arrivals and late returns within reason. However, if you arrive significantly earlier, you may be charged for the additional time. Contact the facility if you expect major changes to your schedule.

Question 15

Is my vehicle safe?

Accepted Answer

All our partner facilities have security measures in place including surveillance cameras, security patrols, and well-lit areas. Many offer covered or indoor parking options for additional protection.

Question 16

Is my personal information secure?

Accepted Answer

Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers. Your data is handled in compliance with privacy regulations.

Question 17

What if my car is damaged while parked?

Accepted Answer

All our partner facilities carry liability insurance. If you notice any damage to your vehicle, report it immediately to the facility staff before leaving. Document the damage with photos and obtain an incident report.

Question 18

Are the parking facilities insured?

Accepted Answer

Yes, all parking facilities we partner with are required to maintain adequate insurance coverage. However, we recommend checking your own auto insurance policy for coverage details during third-party parking.

Question 19

What items should I remove from my car?

Accepted Answer

We recommend removing all valuables, electronics, and important documents from your vehicle. While facilities have security measures, it's best practice to not leave tempting items visible in your car.

Question 20

Do I need an account to book?

Accepted Answer

No, you can book as a guest without creating an account. However, creating an account lets you easily view and manage your reservations, save your information for faster checkout, and access exclusive deals.

Question 21

How do I reset my password?

Accepted Answer

Click 'Forgot your password?' on the login page and enter your email address. We'll send you a link to reset your password. The link expires after 24 hours for security.

Question 22

How can I contact customer support?

Accepted Answer

You can reach us by email at support@triplypro.com or call us at 1-888-TRIPLY1. Our support team is available Monday-Friday, 9 AM - 6 PM EST. For urgent parking issues, contact the facility directly using the number on your confirmation.

Question 23

Where can I see my past reservations?

Accepted Answer

Log into your account and go to My Reservations. You'll see all your upcoming and past bookings. You can view details, download receipts, and rebook previous parking spots.

Help Center

Booking & Reservations

Payment & Pricing

Parking & Check-in

Safety & Security

Account & Support

Still need help?