MSP Airport Parking Contact: Phone, Email & Hours 2026

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MSP airport parking contact information connects travelers to the Metropolitan Airports Commission (MAC) and its parking operator, ABM Parking Management, who together handle all parking needs at Minneapolis-Saint Paul International Airport. The main parking phone number is 612-725-4681, available 24 hours a day. The email address for non-urgent parking questions is parking@mspmac.org. For towing, lock-outs, or battery help, call Mark's Towing at 651-454-1533.

• Main parking phone: 612-725-4681 — available 24/7 for operational issues
• Parking email: parking@mspmac.org — best for billing, receipts, and accessible shuttle scheduling
• Towing and roadside help: Mark's Towing, 651-454-1533
• Security escort to your car: MSP Police at 612-726-5577
• MAC Landside Office hours: Monday–Friday, 8 AM–4 PM for public inquiries
• ABM Parking Management handles day-to-day ramp operations; MAC handles policy and billing disputes
• Off-site parking from $9.95/day — book ahead at Triply to lock in the best MSP rate

What Is the MSP Airport Parking Phone Number and Email?

The primary MSP airport parking phone number is 612-725-4681. This line operates 24 hours a day, 7 days a week and connects you to parking operations staff. Use it for urgent issues like a lost ticket, exit lane problems, or questions about shuttle service.

For non-urgent matters — billing disputes, duplicate receipts, or scheduling an accessible shuttle — email parking@mspmac.org. Based on traveler reports, email responses typically arrive within 1–3 business days. If your issue is time-sensitive or your departure is within 24 hours, call instead of emailing.

The MAC Landside Office handles policy questions and escalated complaints. That office is open Monday through Friday, 8 AM to 4 PM. Outside those hours, the 24/7 phone line is your best option. You can also visit the official MSP parking page for current ramp availability and rates.

If you want to compare off-site parking options starting at $9.95/day before you arrive, search MSP parking rates on Triply — it's the fastest way to see every lot side by side.

Which MSP Parking Contact Should You Use for Your Specific Problem?

Not every parking problem goes to the same person. Using the right contact saves time. Here's a breakdown by situation.

ABM Parking Management runs the day-to-day operations in every ramp — the attendants you see, the intercoms in the ramps, and the exit booths. MAC (Metropolitan Airports Commission) owns the parking infrastructure and handles policy, rates, billing, and accessible services. If ABM staff can't resolve your issue on the spot, escalate to MAC via the main line or email.

What Are the Hours for MSP Airport Parking Customer Service?

MSP parking customer service hours depend on which department you need. Here's what to expect.

• 24/7 phone line (612-725-4681): Always available for operational emergencies and live ramp help
• MAC Landside Office (public inquiries): Monday–Friday, 8 AM–4 PM
• Email (parking@mspmac.org): Monitored during business hours — allow 1–3 business days for a reply
• Ramp intercoms (Call for Assistance stations): Active 24/7, monitored by ABM staff at the exit booths
• Mark's Towing: Available around the clock for roadside emergencies in the ramps

If you're arriving late at night or on a weekend, the 24/7 phone line and ramp intercoms are your best resources. The Call for Assistance intercoms are located on columns throughout the parking ramps at both Terminal 1 — Lindbergh and Terminal 2 — Humphrey. Press the button and an ABM attendant responds from the exit booth.

How Do You Reach MSP Parking for Emergencies Like Towing or a Dead Battery?

For a dead battery, flat tire, or lock-out inside an MSP parking ramp, call Mark's Towing at 651-454-1533. Mark's Towing is the contracted roadside provider for MSP airport ramps and operates around the clock. When you call, have your ramp name, level, and parking space number ready — this speeds up the response significantly.

Shepard Road Airport Parking and some off-site lots also offer on-site tire and battery assistance. If you parked off-airport, check with your lot directly. Our guide to MSP Airport Parking Shepard Road covers the amenities and contact details for that specific lot.

For a damaged or stolen vehicle, call MSP Airport Police at 612-726-5577 to file a report immediately. Do not move the vehicle until police have documented the scene. You can also flag down any ramp attendant wearing an ABM uniform — they carry radios and can dispatch police faster than a phone call in some situations.

If you feel unsafe walking to your car alone, call MSP Police at 612-726-5577 to request a security escort. Officers typically respond within a few minutes during staffed hours.

How Do You Contact MSP Parking About a Billing Issue or Duplicate Receipt?

Billing disputes and receipt requests go to MAC Parking — not ABM. For a duplicate receipt, call 612-725-4670 or email parking@mspmac.org. When you contact them, include your confirmation number, the date of parking, the ramp you used, and the amount you were charged. This information lets staff pull your transaction quickly.

If you were charged more than the posted daily maximum — $30/day for Terminal 1 Daily Ramps, $21/day for Value Parking, or $19/day for the Quick Ride Ramp — flag it as a rate dispute. Email is better than phone for billing disputes because it creates a written record. Expect a response within 1–3 business days. If you haven't heard back in 5 business days, follow up by phone.

For prebooked reservations through third-party sites, contact the booking platform first. They control the transaction on their end. If the dispute involves the actual ramp charge (not the booking fee), then MAC Parking can assist. Our article on MSP airport parking cancellation policy covers refund timelines and what to expect from third-party bookings.

How Do You Schedule Accessible Shuttle Service at MSP Airport?

MSP offers a dedicated accessible shuttle for travelers who need wheelchair-accessible transportation between the parking ramps and terminals. To schedule it in advance, email parking@mspmac.org with your travel date, flight time, terminal, and accessibility needs. Include this information at least 48 hours before your departure when possible — this gives MAC staff time to confirm and coordinate the pickup.

Accessible parking spaces are available in all ramps at both terminals, with ADA-compliant spaces on lower levels closest to terminal access points. The Quick Ride Ramp shuttle is also accessible and operates 24/7 to both Terminal 1 and Terminal 2. If your needs are straightforward, the Quick Ride shuttle may be all you need — at $19/day, it's the most affordable on-airport option with a free accessible shuttle included.

For on-demand accessible shuttle service outside planned hours, call the main parking line at 612-725-4681. ABM staff can dispatch an accessible vehicle, though response times may be longer between midnight and 6 AM. The METRO Blue Line light rail is also ADA-accessible and connects Terminal 1 and Terminal 2 every ~10 minutes, 24/7 — a reliable backup option.

Who Operates MSP Airport Parking — MAC or ABM Parking Management?

MSP airport parking is a two-layer system. The Metropolitan Airports Commission (MAC) owns and manages the overall parking infrastructure, sets the rates, and handles policy, billing, and accessible services. ABM Parking Management is the contracted operator that runs daily ramp operations — staffing exit booths, responding to intercoms, and managing vehicle flow.

MSP's on-airport parking spans ~26,000 vehicles across all facilities, per MAC. That includes seven named ramps at Terminal 1 (Green, Gold, Blue, Red, Silver, Pink, and Brown), the Orange Ramp at Terminal 2, and the Quick Ride Ramp serving both terminals. The $1.9 billion capital improvement program (2026–2028) — with $501 million committed in 2026 alone — is expanding Terminal 2 and updating infrastructure airport-wide, but no parking closures are expected in 2026.

Understanding who does what helps you reach the right person faster. Day-to-day problems (gate stuck, intercom, shuttle) go to ABM via the ramp intercoms or 612-725-4681. Policy problems (overcharge, receipt, accessible scheduling) go to MAC via email or the Landside Office. Both share the same main parking phone number as a first point of contact.

If you're evaluating whether to park on-airport or off, our guide to MSP Airport Parking Office hours and help goes deeper on in-person assistance options. For rates and lot comparisons, the MSP airport parking prices guide lays out every option from $9.95/day to $50/day valet.

Ready to Book MSP Airport Parking?

Now that you have every MSP airport parking contact number and know exactly who handles what, you're prepared for any situation. Save this page before your next trip — having 612-725-4681, 651-454-1533, and parking@mspmac.org on hand takes the stress out of parking problems.

Before you even arrive, locking in a spot saves money and eliminates uncertainty. Off-site lots near MSP start at $9.95/day — compared to $30/day for Terminal 1 Daily Ramps, that's a savings of up to 67%. Compare MSP airport parking rates on Triply and reserve your spot with free cancellation at the lots that offer it.